Unfortunately this is a post where we need to call out Samsung's inability to provide it's customers with efficient service. This includes verify@samsung.com who I assume are appointed as the gateway to assisting customers when it comes to questions or assistance that is needed with regards to promotions.
Don't get me wrong. The products are great 👍but I think that's why there is a reluctance to answer or assist the so many loyal Samsung customers when they lodge complaints or highlight the poor customer service Samsung offers.
Businesses become to large because of it's loyal customers and the customers are rewarded with a customer service that is to high up to deal with us smaller fish.
One of the biggest challenges I have noted on our Samsung Members platform. Is Samsung's inability to stick by their commitment when it comes to there promotions and promises to deliver.
We as the customers acknowledge the fact that Samsung has great products by purchasing them and some staying loyal to Samsung over many, many years.
However not only us loyal customers, but all customers, deserve better service and urgency when it come to claiming promotions. I.e. non deliverance on the S20 buds promotion and now we see it again with the Note 20 smart tv promotion.
On this post I offer Samsung's representatives a chance to clarify why this is a problem and why they are unable to deliver on there promises.
Once again, no one is ditching the product. However a great product should alway come with an even better customer experience.
If ii did read this before I should have not taken the contract cos even my self I've been waiting for my propionate gifts from December till now
The device is getting old I do follow ups no respond Is this not a scam? U must be carefful on what you doing cos you loosing customers How can we reffer customers to you with this bad customers service According to this charts ,it shows that this is how you running your business
