We continue to thank you for your loyalty with Samsung products. To further enhance your overall experience, the customer service feature of Samsung Members has been improved. The following features are available for your customer service needs:
1. Register your products. Your mobile phone is automatically registered under your registered Samsung account; however, other Samsung devices including your TV, refrigerator, washing machine, system air conditioning system, and others can also be registered. Samsung Members is not limited to mobile phones only. 2. Access a list of FAQs related to your product 3. Send Feedback by asking question or reporting errors of your phone directly from Samsung Members. 4. Connect with Samsung Toll Free number 5. Access Live chat service 6. Get details for available service locations 7. Use the Remote Support service.
[Latest Features] 8. For mobile phones, you can pre-book a repair of your phones to available service center with the convenient date and time slot. 9. For TV and other home appliances, you can make a service request from the application and just wait for our experts to contact you for support. 10. Track repairs for mobile phone pre-booking and consumer electronics service request that was requested in Samsung Members
Please check out the above CS features by opening the Samsung Members -> Support.
My device has been in service center for more than 6 months for different issues. I can relate with you and every time they have responded back saying PHONE WILL NOT BE REPLACED AND ONLY REPAIRED AND THEY ARE DOING ME A FAVOUR. This time also if they repair, I am definitely going to take a legal course of action. The customer service is their duty and not a favour to me.
