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Original topic:

Samsung Galaxy S21+ 5G Buds and Tag

(Topic created on: 4/8/21 10:34 AM)
RubenWesson
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I Still haven't received my gifts as advertised.

I purchased the Samsung S21+ 5G, but never received the Buds or Tag.

I've provided all the required information, including Proof Of Purchase. 

I've received an Order Reference after providing everything that was requested from me to Redeem the Buds and Tag.

I received the Order Reference the 28th of February, but since then no communication from Samsung or any updates regarding the Buds and Tag. 

Any help regarding this?
8 Comments
Maps_sam07
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Hi, RubenWesson we apologize for the inconvenience caused, kindly share the claim reference number so as to follow up.

RubenWesson
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Order Reference Number

Screenshot_20210301-113428_Samsung Internet-1.jpg

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Maps_sam07
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Good morning, RubenWesson we really apologize for the inconvenience caused.

 

Kindly be advised that the claim has been approved and revalidated in March and deliveries are made within 2weeks as we have been experiencing delays.

RubenWesson
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Thanks for the feedback.

Any idea when the delivery will arrive?
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Maps_sam07
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Hi, RubenWesson please use the provided reference number of the claim to track on the following link: https://www.courierit.co.za/

RubenWesson
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Doesn't work, giving me error message.
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Maps_sam07
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Hi, RubenWesson it may not appear now, however, within 2weeks from our last communication on Thursday we may give it another try this coming Thursday.

RubenWesson
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Hi, Okay perfect thanks for the update 😊
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