Original topic:

Samsung Entertainer

(Topic created on: 05-08-2022 12:03 PM)
Rach0211
Active Level 1
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Hey guys where do I see Samsung entertainer here. Banner doesn't work
7 Comments
TMan296
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Click on the discover tab (bottom left), click on benefits and you will see Samsung Galaxy Entertainer 💙Screenshot_20220508-030008_Samsung Members_7951_1651964408.jpg
Rach0211
Active Level 1
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I have a flip3 and it doesn't have it but thanks
TMan296
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You can't see it even after you see the whole list of benefits? Which country are you residing in cause in the UAE it is present 🙈Screenshot_20220508-124826_Samsung Members_7967_1651999706.jpg
Rach0211
Active Level 1
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Nada. And yeah same 🇦🇪
hamydansari
Active Level 5
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The banner click does not work. Even I've observed it. However your can still access it as suggested by @tman296
Leonita
Beginner Level 3
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I received an email regarding samsung entertainer last jan.2022 i opened it and it directed me to my samsung member app. After that, I checked it for how many times and i cant find it.
This time I can only see this in my App but theres no way for me to open it. Im from UAE btw. Screenshot_20220528-151400_Samsung Members.jpg
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Samsung_specialist
Community Manager
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Hi,

Kindly check the region of Samsung account and Gmail account to be the resident country, and check the SIM card as it must be local, also you need to check if there is any VPN enabled as it must be disabled. 

If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

Hope you found this useful.

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