Samsung Complimentary Gift

[MSalie]

On the 28th of November 2024, I purchased a Samsung Galaxy A55 at MTN and successfully claimed my free promotional gifts on the same day. The verification process went smoothly, and everything was confirmed. However, it's now been over two weeks, and I’ve yet to receive any proper communication from the Promotions Department regarding the delivery of my complimentary gifts – the Samsung Galaxy Fit 3 Watch and the Samsung Galaxy Earbuds.

After all this waiting, I only received an email recently stating that the Samsung Galaxy Fit 3 Watch is out of stock. What am I supposed to do now? Was this entire promotion just a gimmick to get customers? I'm frustrated and would appreciate some clarity and honesty on how this situation will be resolved.

Has this happened to anybody before?

How will this get resolved?

What should I do in the meantime?

Can anybody assist me please.

[Nthabise]

I'm still waiting. Also, i bought 2 A22 on 30 november,i logged in to the sumsung member app. Everything went smoothly but I can't track when it's been delivered I hope they fix this soon

[MSalie]

What did they say?
Did you get through to them?
Do you have a reference number?
Do you have a waybill number?

[Nthabise]

No I only took a screenshot that it went through no message from them about it I tried to call their call center no one answered the phone

[MSalie]

That's bad hey.
I emailed and phoned.
Over 30 minutes on the phone waiting. No answer.
I emailed.
They say they out of stock

[A35shiraaz]

I'm on hold as well no one taking the call

[Nthabise]

It's bad crus they can't do that with customers

[MSalie]

Truly

[Eno12]

You are becoming impatient. I bought my phone with a promotional tablet and it took samsung a month or so to deliver the tablet. Just wait, they'll contact you when it's ready.

[MSalie]

You're right. I could do with being a bit more patient.
But that does not mean that what they are doing is right. If they save it, it will be delivered in 14 days, and then I expect them to honor their agreement. Just as I have honored mine.
I agreed to pay my contract on the 25th of each month, do you think samsung will be patient if I say I can't pay the 25th. Wait a month or 2?