SAMSUNG S21 EARBUDS

[Niets]

I have upgrade to the S21 during the earbud promotion via Vodacom and till this day I haven't received it. Their customer service **bleep**!!!! I am very unhappy, was a loyal Samsung supporter for years with everything Samsung in my house!!! :(

[Niets]

This was the second

[Niets]

After that I have submitted my Vodacom contract as proof of my purchase and still you are asking me for a ref number I have never received

[Jolenedup]

I have also been waiting since February . Why offer a special promo if u don't get it 😡 I'm super frustrated and angry, as u don't hear a word from them on where or what is happening. Would never have settled for this deal if I knew this was going to be months and months of waiting , if ever u even receive ur free gifts .

[Tsogo_sam05]

Hi, Jolenedup apologies for the inconvenience caused, please share the claim reference number so as to follow up with the promotions department.

[Jolenedup]

Please see attached

[Tsogo_sam05]

Hi, Jolene thanks for getting back to us, we will definitely look into the matter and revert as soon as possible.

[Jolenedup]

Hi Tsogo , any feedback yet ?

[Tsogo_sam05]

Hi, Jolenedup apologies for the inconvenience caused, please be advised that the claim has been approved and escalated, an agent will give you a call as soon as possible.

[Jolenedup]

Thanks , let's hope they contact me 🙈

[Niets]

Did you receive your earbuds?