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Original topic:

SAMSUNG PROMO BENEFITS

(Topic created on: 03-30-2021 03:42 AM)
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chantsx
Active Level 1
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I'm honestly disgusted with the service I've received from Samsung with regards to the benefits we were supposed to get for our S21 Ultras. We purchased the phones from Takealot from the Samsung seller. Sent through our requests. Was told we need to send proof to verify@samsung which we did. We received an email to say our claims were approved and to await delivery confirmation. We have phoned multiple times since and given inconclusive information each time. We were even told our package was sitting in the warehouse waiting to be picked up. This has been over a month. We were told to send our IMEIs number again as well. We've requested to speak to supervisors and were told they'd call us back only to hear absolutely nothing. What on earth is going on?!
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shakira786
Active Level 5
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Its really sad... alot of people are awaiting free gifts from their s21 purchase. Samsung is really loosing the plot!
Maps_sam07
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Hi  chantsx 

 

Please provide your reference number and claim date so we can check on the status of your claim?

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chantsx
Active Level 1
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The email we received. The reference numbers for the claims are as follows:

630303095957JX6AZ (Chante)

AND

630303110845UGKDX (Debby)

Screenshot_20210331-075151_Gmail_20827.jpg

Maps_sam07
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Hi chantsx

 

Thank you will escalate your claims further to the relevant department since there is a delay with the deliveries. 

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chantsx
Active Level 1
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Thank you
chantsx
Active Level 1
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We still haven't received a thing. What is going on?
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