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Original topic:

S22 promotional Buds

(Topic created on: 06-22-2022 10:12 AM)
253 Views
Zamap
Active Level 1
Options
Promotions
Has anyone actually received the Buds from the Promotion? It's been well over 2 months, nearly 3, and I'm still waiting for delivery despite me calling and emailing, asking for updates and receiving empty promises. I'm highly disappointed with the service I've received and it's a shame because I really enjoy the device, and looking around it seems like I'm not the only one with this issue👎
6 Comments
Miraulder
Active Level 6
Promotions
Yes I got mine. Claimed on 19 March, received about a month later

Did you receive an email stating that your claim was successful?
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Zamap
Active Level 1
Promotions
Yeah I have, I've received one on my initial claim and every time I've called/emailed regarding the issue. The delivery never happens though.
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Miraulder
Active Level 6
Promotions
I'm sorry about that. Maybe you are in an outerlying where courier companies don't go often
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Zamap
Active Level 1
Promotions
I'm neighbouring Durban CBD in Glenwood so I doubt that's the case
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Miraulder
Active Level 6
Promotions
Then I'm really not sure what the issue could be. Did you ask for the waybill number when you have been calling through to them?
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Tsogo_sam05
Moderator
Moderator
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Promotions

Hi Miraulder,

Sorry for the inconvenience caused.

Please send a detailed email to tellus@samsung.com  attention to Tsogo_sam

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