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Original topic:

Redeeming Galaxy Earbuds

(Topic created on: 03-25-2022 07:58 AM)
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Nolans3dsmax
Active Level 1
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Promotions
How do I check on the progress of my free galaxy earbuds gift. I filled in the promotion forms, supplied all that was asked on the form but have not yet received any email or any correspondence about them?

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Nolans3dsmax
Active Level 1
Promotions
When you open samsung members, scroll down past the editors picks, etc and look for where it says benefits.. There is a banner there you can click on to get your earbuds

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18 Comments
babMyende
Active Level 1
Promotions
After 2 or 3 days after submitting my claim I received an email that my claim has been successful and they'll submit my details for delivery. This will apparently take 7-14 working days.

I received this on 7 Mar... haven't heard anything since.
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Tsogo_sam05
Moderator
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Hi, babMyende kindly contact Altron on 0876550515 or email your query to samsung@altron.com for further assistance.

babMyende
Active Level 1
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Thank you. I'll give them a call today and provide feedback.
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babMyende
Active Level 1
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Can't seem to get any response on the number. It just rings.
I did send an email with my reference number though
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babMyende
Active Level 1
Promotions
Hi there....been calling Altron all week, no answer. No answer on my email either.

Should I just go to Samsung store?
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Jeddikens
Active Level 2
Promotions
Have you received your buds yet?
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babMyende
Active Level 1
Promotions
No not yet. I'm gonna try follow up and see if I get any joy
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Nolans3dsmax
Active Level 1
Promotions
Do you think if we went into a samsung store like at vodaworld in Midrand that they would be able to assist us?
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Forecasterz7
Active Level 1
Promotions
Where is the promo banner I'm supposed to click on to redeem the ear buds?
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