Soobs
Active Level 4
I pre ordered the note 20 ultra on the 10th August 2020. I heard nothing back from my service provider as of when I will be receiving the phone and also to claim the R4000 voucher. Note this was done online. 

I go into the store on the 24 August 2020 and they have the phone available so I upgraded my contract but I cannot claim the R4000 voucher?

When I ask MTN why I wasn't contacted regarding my pre order, they say they have no record of a pre order being done, but yet i have a reference number.

Please help!!!

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Tsogo_sam05
Moderator
Moderator

Hi, Soobs

 

Congratulations on the new Galaxy Note 20 device!!!

 

We regret to inform you that the qualifying Galaxy Note 20 devices with a complimentary gift of R4000 e-store voucher in terms of the Ts&Cs, purchase period is 5 August - 23 August 2020 with a grace claim period of 18 August - 6 September 2020 and we understand that the issue for the late purchase date of the upgrade you took was prior and you do have a reference to prove your case.

 

Please email Customercare@mtn.com for further assistance and for an escalation into the case.

 

Please refer to the link: https://www.samsung.com/za/offer/ on more complimentary gifts for the Galaxy Note 20.

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13 Comments
Tsogo_sam05
Moderator
Moderator

Hi, Soobs

 

Congratulations on the new Galaxy Note 20 device!!!

 

We regret to inform you that the qualifying Galaxy Note 20 devices with a complimentary gift of R4000 e-store voucher in terms of the Ts&Cs, purchase period is 5 August - 23 August 2020 with a grace claim period of 18 August - 6 September 2020 and we understand that the issue for the late purchase date of the upgrade you took was prior and you do have a reference to prove your case.

 

Please email Customercare@mtn.com for further assistance and for an escalation into the case.

 

Please refer to the link: https://www.samsung.com/za/offer/ on more complimentary gifts for the Galaxy Note 20.

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TheNeels89
Active Level 3
Goodluck....
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DieROT
Active Level 1
you still qualify for the R4000 voucher as Samsung has extended the deal till this Sunday and you got until the 6th of September to redeem your voucher
I just pick up my phones today and redeemed my vouchers online
all good
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Soobs
Active Level 4
how does the moderator not know this
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Soobs
Active Level 4
I submitted for my voucher, thank you for letting me know 🙂
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Soobs
Active Level 4
Hey DieROT, did you receive your voucher code as yet?
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HeinA
Active Level 3
Good luck. I've been coated out of my Ear Buds+
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Soobs
Active Level 4
how @HeinA?
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HeinA
Active Level 3
cheated
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