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Original topic:

Promotions for Mar 2021

(Topic created on: 03-28-2021 09:56 AM)
Rajts
Active Level 1
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Promotions
Hi 

Did anyone purchase S21 models during March- 21.

They are offering some good deals but something is not right.

Below is the snapshot of the email I have received.


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Email snapshot


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Terms and conditions on the email


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Checkout description

After my purchase now Samsung customer care says I am qualified for one year of Samsung care+!! 

They have provided with a wireless charger as part of the promotion but not Samsung care+ 

Is that I am missing something...

#promotions #march2021 #care+

5 Comments
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Promotions
Hey you will have to claim it, it is very simple.

Follow the link below for the guide and claim it within 2min.
https://r2.community.samsung.com/t5/Galaxy-S/GUIDE-Activate-Samsung-Care-up-to-2-Years/td-p/7223757
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Rajts
Active Level 1
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Promotions
Hi thank you for the response. What I am looking is the promotion says "additional" year of care+. Please read item d under terms and conditions.

Looking forward for your opinion 👍
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Thanks for pointing out I just checked and the last clause says that it is "Subject to availability". I advise you to contact Samsung Customer Services 800-7267864 (UAE)
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Rajts
Active Level 1
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Promotions
Thank you. When I have placed the order says the additional year has been added so it cannot be a case of non availability. I have contacted the team via chat and call they have rejected my claim. This is not the first time I am facing. I had the same issue with s20+ when I bought from Samsung online back in Feb 2020.
Samsung_specialist
Community Manager
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Promotions

Hi there, 

Please pass by one of our brand stores to discuss this with an agent and get more clarification. Please note that some promotions are time specific.

Thanks!

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