G'afternoon Samsung Members. Exactly a year ago I posted this on the Samsung members forum. I see very little progress has been made to close the gap between Samsung SA and the local Service providers. Very poor based on the recent postings by people who paid a lot for their devices hoping to take advantage of the promotional offerings.
I've placed posts on this platform several times: 23 Jan 2021, 10 March 2021, 15 March 2021 & 4 May 21. These posts were related to the Marketing approach taken by Samsung in association with Providers such as MTN, Vodacom, Telekom etc. I specifically remember around about that time the S21 range was being launched and Samsung was offering "Free" gifts on selected products/Promo deals.
Notably many customers, new, old, repeat and loyal, were venting their frustration and anger as a result of not receiving their Freebies. That was then, it's now February 2022 and Members are still showing their dissatisfaction with a very constipated claiming process or not receiving them at all. Next week sometime, the S22 will be launched and the same frustration will resurface.
From 2nd January to now there have been 24 fierce complaints from customers who, by all accounts are loyal, die hard Samsung supporters .
Wherein lies the problem? Very few of these complaints yield any responses from the staff that manage this Member's App. If I understand it correctly, the newly purchased product has to be registered on this App before any claim can be made. So, someone on the Member's App should be able to provide some kind of support or direct folks to the relevant decision makers.
The same applies to people seeking to update to Android 12. The roll out schedule was setback a month, so they don't trust the "Formal" schedule, forcing them to post individual requests. The support from this App's Management requires a lot of attention. Hopefully it will start improving
Yes I did. It's appears people are complaining as to why they haven't received their Free Gifts yet. Looks like nothings been learnt by Samsung and the Service Providers.
