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Original topic:

Gift promotion

(Topic created on: 12-31-2024 06:29 AM)
150 Views
samdunga55
Beginner Level 2
Options
Promotions
Hello good people I purchased Samsung device on November last month and there was watch and pods as gift I needed to claim, I did claim and I received email stating My claim was successful and I will receive my gift within 14 days but now it's been month and when i call Samsung department they don't answer phone I feel like I was scammed why would they promise things knowing they won't deliver?.
6 Comments
ngonidzashe
Expert Level 4
Promotions
Hi can you make a follow up ,through their website or email or calling them with a different line, and also going back to where you purchased that device



Provide them with your proof of purchase, claim reference number, and any emails or messages you received.


Sometimes, promotional delays may be a regional issue. Search online (or on social media platforms) for others in your area experiencing the same issue.
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ngonidzashe
Expert Level 4
Promotions
Maybe they ran out of stock ,
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ngonidzashe
Expert Level 4
Promotions
Hi samdunga55, It sounds like you're dealing with a promotional offer from Samsung, where purchasing a phone entitles you to claim additional items like a watch and earbuds. While such promotions are usually legitimate, delays and issues can happen.

Double-check the terms and conditions of the promotion to ensure you met all the requirements (e.g., specific phone model, purchase date, registration within a set timeframe).
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samdunga55
Beginner Level 2
Promotions
I have called and send email no reply
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oupa_sam
Active Level 1
Promotions
I'm also having some problem but on the cateloq they don't say watch and ear buds you apply it now my question is why the but it on the cateloq but knowing that the just want to scam poor people that went to the store because of their promotion on the cateloq on Saturday I'm taking the phone back to the store
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gudguy77
Active Level 1
Promotions
Am also having the same problem. They scammed us .but it's unfair and false advertising they must be sued such nonsense
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