Gift promotion

[samdunga55]

Hello good people I purchased Samsung device on November last month and there was watch and pods as gift I needed to claim, I did claim and I received email stating My claim was successful and I will receive my gift within 14 days but now it's been month and when i call Samsung department they don't answer phone I feel like I was scammed why would they promise things knowing they won't deliver?.

[daddyngoni-A15]

Hi can you make a follow up ,through their website or email or calling them with a different line, and also going back to where you purchased that device



Provide them with your proof of purchase, claim reference number, and any emails or messages you received.


Sometimes, promotional delays may be a regional issue. Search online (or on social media platforms) for others in your area experiencing the same issue.

[daddyngoni-A15]

Maybe they ran out of stock ,

[daddyngoni-A15]

Hi samdunga55, It sounds like you're dealing with a promotional offer from Samsung, where purchasing a phone entitles you to claim additional items like a watch and earbuds. While such promotions are usually legitimate, delays and issues can happen.

Double-check the terms and conditions of the promotion to ensure you met all the requirements (e.g., specific phone model, purchase date, registration within a set timeframe).

[samdunga55]

I have called and send email no reply

[oupa_sam]

I'm also having some problem but on the cateloq they don't say watch and ear buds you apply it now my question is why the but it on the cateloq but knowing that the just want to scam poor people that went to the store because of their promotion on the cateloq on Saturday I'm taking the phone back to the store

[gudguy77]

Am also having the same problem. They scammed us .but it's unfair and false advertising they must be sued such nonsense

[Baximus85]

This app of Samsung is just providing a means of methods for fraudsters to infiltrate Samsung account users personal info, for example the fraudster can obtained Samsung account info such as email address info that linked to Samsung accounts by means ears dropping, fishing and then make use of apps like these in order for experts to give advice to infiltrate Samsung accounts in order to cause financial harm such auto hotspot through apps and services such as group sharing which provides auto hotspot feather for a family group. The Samsung User then looses data which is purchased with money with out knowing the fraudster infiltrated their account which intern allows them to gain access to info such as device serial numbers, browser history, keyboard sharing, notification, videos, photos and apps, ect. Password managers, devices setting management, permission controlers, ect. I humbly advice that Samsung as a company amend their policies, terms and conditions, open licensed that will compel all app developers to incorporate an identification system for example IME identifiers that is linked to an identification that used at the time of purchase from device seller such retailers in order to identify fraudster. Another example would be to incorporate a flag method of community members such as Samsung members who constantly asked questions to experts about account access methods about any account weather Samsung account, Google account, Gmail account ect. Because inmost cases these are identifiers of fraudsters who try to impersonate the account owner. They also gain access services as find my mobile, Samsung find and other tracking methods of the victim. Therefore it should compulsory for app developers to be compelled by device providers such as Samsung to create security methods to identify the fraudsters in order to give there customers of devices and account users access to justice.

Regards

Samsung Account user
And Victim.

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