Galaxy Tab S6 Light Claim Progress

[D_uma]

Does anyone know how I can follow up on the progress of my application for the Galaxy Tab S6 Light?

I registered, got my confirmation email and silence after that. 

I've tried calling (no answer) and emailing (no response). 

[Celana · Accepted solution]

Same with me. Got the voucher, no tablet. Mailed, no response. Calling today.

[D_uma]

All the best Celana, but I wouldn't get my hopes up if I were you.
Those phones ring none stop.
I love Samsung as a brand but I really do wish that they would put in more work on their customer support...

[Nicky_sam03]

Hi Celana

Thank you for reaching out to us.

Please send the following details to tellus@samsung.com;

Your claim reference, claim date and your contact details . Please state that you would like to follow up on your claim to be assisted further

[Nicky_sam03]

Hi D_uma

Thank you for reaching out to us.

Please contact claims support on 087 655 0515 | 087 655 0512 or send an email to samsung@isonxperiences.com for further assistance

[D_uma]

Hi Nicky,
Those numbers are never answered and no feedback comes back from that email address.
I have at least gotten a response when I emailed tellus@samsung.com, but even then you get one response a day... I very much doubt the rest of the world gets customer service this bad

[Nicky_sam03]

Hi D_uma

Our sincere apologies for the service received.  Please advise if you have received feedback in regards to your claim?

[D_uma]

I did today. Thank you