Galaxy S8 Issue!!!

[Margaret123]

While playing HDR videos, the screen player in youtube turns completely green which means that it cant play HDR video, but why??

Is it after the update?? 

I have a minor screen burn issue which I think should not be the reason for the green screen.....

Sometimes it plays the video but it is extremely laggy and gets stuck while the music is still heard!!

Pls advice or comment if ur facing this problem

[Ehsank]

Better if you do visit service centre

[Ehsank]

And as of now do these steps if you want

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

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Warm Regards,
Samsung Customer Support