The reason for the rejection of your claims is the following:
Non participating retailer
Hi Jorden-Joy Gudiso,
Thank you for reaching out to us and we apologize for the inconvenience caused.
For further assistance with the Galaxy S22 Buds Promo kindly contact our promo department on the following numbers.
0876550515 - Samsung Altron
0876550512 - Ison Xperiences
0100356688 - Samsung Altron
Altron their email address is email@example.com or 010 035 6688