Cannot claim free Gakaxy Buds on A35

[Sandri]

Bought the Galaxy A35 from Takealot. Then registered the device on Samsung website. The device is now displayed under my registered devices on the Members app. But, I have no way to claim the free Gakaxy Buds. There is no benefits or vouchers under the "Benefits" tab in the Members app.

Any help please.

[RuthBlossom]

I have the same problem. I bought on Takealot

[Sandri]

Did you find any solution?

[RuthBlossom]

No, I emailed them. This is the response: Unfortunately we cannot redeem on your behalf it has to be done from the device itself.


Kindly use the following steps for redeeming and to access the banner.

 

*Uninstall and reinstall the app on your device

*update software's via Wi-Fi

*Restart the device and use data instead of Wi-Fi to do the claim.

*Go on members app, under benefits

*Click on the banner for A35 & A55 promo

*Populate information on the form

*Attach proof of purchase & ID 

*Avoid doing a copy and paste.

 

If you are having an issue kindly email back.

Then I gave them a call on a number they gave me. Waited 10 mins on the phone & no one answered the phone

[RuthBlossom]

I did all of this & it doesn't change my situation

[Sandri]

Thanks for the reply. Also phoned 2 different numbers. They don't have an idea of how to help. They also told me to uninstall and re-install Members app. This made no difference.

[RuthBlossom]

Yes exactly. It doesn't change anything by doing that

[A35shiraaz]

Me.too trying from November last year wen did this contract

[Sandri]

They also said that they will phone me back. This did not happen. Pretty pathetic service.

[RuthBlossom]

Agreed