Buds and Smart tag

[Nkanyiso87]

I recently bought a Galaxy S21 Ultra and qualified for a set of buds and a smart tag. I filled in the registration here on Members as instructed, but it has been radionsilence from Samsung since then. Has anyone had a similar problem? How long do they usually take to get in touch, and how long before one can expect the items? 

[Ryan9mm]

Did you receive your reply message on Members saying your claim was successful?. if so, then keep an eye on your junkmail folder in your email for further communications with reference numbers. Then you need to be patient but call the number on the email regularly to follow up. I goy my bjds pro and tag about 2 weeks after my claim, but i was co tacting them daily.

[Nkanyiso87]

Thanks for the reply Ryan. I haven't even received confirmation of my claim.

[Ryan9mm]

Have you had a good look in your junkmail folder?. Most people are finding their confirmation mails in there.

[Maps_sam07]

Hi Nkanyiso87 

Please provide your claim date and IMEI number to check the status. 

[Nkanyiso87]

My claim date was the 24th of February and my IMEI number is 35029994440619255

[wahid78]

hi can u please advise us on how to retrieve my buds

[Nkanyiso87]

@Maps_sam07 please advise if my claim was received. if not, I will have to submit another one.

[kirannaicker]

Hi Nkanyiso87
I'm also awaiting confirmation after sending through my claim last week. I only have the reference number that appeared after the claim.

[Nkanyiso87]

I didn't even receive a reference 😕