Original topic:

unable to unlock my note 9

(Topic created on: 08-22-2018 09:28 AM)
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fadi
Active Level 1
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i faced the first issue with my note 9. yesterday i setup lock screen using finger print and the intelligent way. today i was trying to open it. but it is not reading my finger nor my face and iam not able to restart it even. the phone is on and connected to wifi.
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5 Comments
Slayer1
Active Level 7
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It has nothing to do with connectivity. You just need to precisely register your face & iris using intelligent scan. And also fingerprint.
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fadi
Active Level 1
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it was not even trying to read. it just show empty screen when trying to unlock.
anyway it solved now. i am using a clear view cover, i just removed it from cover and put it back again. and it works.
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s7kat
Active Level 4
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lol
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uhhhhh ok?
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Srvsh
Active Level 2
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format the phone
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