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10-07-2020 12:18 PM (Last edited 10-07-2020 04:10 PM ) in
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10-07-2020 04:08 PM in
Othershe knows better😇😇
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10-07-2020 04:00 PM in
Otherscorrect your device there is no M71 yet. Also for screenshot you have to enable it and touch sensitivity should be ON if you have tamper.
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10-08-2020 11:25 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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10-25-2020 03:05 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. To resolve the issue please follow below given steps:-
1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.
2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.
If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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