samsung level u disconnect problem

[bshankar]

I Bought a New Samsung Level u wireless headphone.Its Disconnecting Frequently 

Using call and listening music or videos  suddenly Disconnected. Audio playback also same problem. battery Is fully charged.i tried hard reset also .. Samsung Fix my Problem.

[shramate]

I have not ble toconnect bluetooth device

[Ehsank]

 

 To resolve Bluetooth connectivity concern, kindly follow below steps:

 

 1. Both devices should be under Bluetooth range.


 2. Unpair all Bluetooth devices which were connected earlier (Scroll down notification panel > Setting > Connections > Bluetooth > Turn on Bluetooth > Tap the settings icon next to the Bluetooth device > Unpair).
Again turn on Bluetooth> Scan> Tap on the Bluetooth device


 3. Go to the settings>>apps>>Bluetooth>>storage>> clear cache.


 4. Reset network settings (Scroll down notification panel >Settings>General Management>Reset >Reset network settings)


 5. Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks>Bluetooth).


 6. Since 3rd party apps may also cause the problem, hence check your device issue in Safe mode.
How to run Safe mode: Restart the device>Press & hold the volume down key>Safe mode icon will display in the bottom left corner of the device. If problem is resolved in safe mode then restart the device to turn off Safe mode & Uninstall 3rd party apps that are causing problem.


 7. Update the device O/S if update is available (Scroll down Notification panel >Settings >Software Update >Download updates manually).

 Note: This is taken from Samsung Get help section from FAQ.

 

[Ehsank]

if this information is helpful to you then please
ACCEPT AS SOLUTION BY CLICKING ON 3DOT AT MY COMMENT

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[tushar_bapte]

Hi Support Team,

I think you should provide revised steps if users are unable to resolve the disconnectivity issues.

A couple of times I reported this issues to Samsung customer care and they are also denied to repair or reset this headphones.

Later I have investigated and solved the problem using the below steps, I request all the users who have purchased this "Samsung level U" headphones and facing disconnectivity/auto re-connectivity issues with any phones. 

Below steps are applied to all android phones:

1. Goto application in the phone settings.

2. *In the top right options menu select "system apps/show system"

3. In the search bar type "Bluetooth" to select Bluetooth system apps

4. Depending on device operating systems you will find 2 "Bluetooth" and 1 "Bluetooth MIDI Service" apps, in some devices you will find 1 Bluetooth app.

5. Tap on the app -> goto Storage -> "Clear Storage"

6. Repeat step 5 to all "Bluetooth" and "Bluetooth MIDI Service" app

Repair the Headphones with the android device and I hope you won't see any disconnectivity issues.

Thanks,

Tushar

Android Dev