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Original topic:

samsung e-store service

(Topic created on: 9/17/20 9:47 AM)
Estelleeras
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I have been trying to redeem my e-store voucher for a week now. And Samsung just keeps telling me they have problems. Worst service i ever received from Samsung SA!

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Maps_sam07
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Hi  Estelleeras 

 

Please take a screenshot of the error message you are getting when trying to claim and mail it to zaestore@samsung.com with your voucher code. 

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Maps_sam07
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Hi  Pieter77

 

Please provide us with your tracking number or IMEI number to check the status of your voucher. 

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Maps_sam07
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Hi   HarleyQ 

 

Please provide us with your tracking number or IMEI number to check the status of your voucher. 

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Maps_sam07
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Hi  Pieter77 

 

The first tracking number (24HD843R0) is for the E-voucher, which was rejected due to mismatch of IMEI number and Proof of purchase nor showing the purchase date. 

 

The second tracking number ( 29ZVA9MVP) is for the UV sterilzer, also rejected for mismatch of IMEI number and Proof of purchase not showing date of purchase. 

 

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HarleyQ
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We've been trying just to get our vouchers for the past 2 weeks
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Maps_sam07
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Hi   HarleyQ 

 

Please provide us with your tracking number or IMEI number to check the status of your voucher. 

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HarleyQ
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hi Maps_sam07 my ref. no. is 29OCHVMEM
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HarleyQ
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hi Maps_sam07 any update on mine?
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Maps_sam07
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Hi  HarleyQ 

 

We are not able to pick up anything on this tracking number, please provide your IMEI number ?

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Maps_sam07
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Hi  HarleyQ 

 

We are not able to pick up anything on this tracking number, please provide your IMEI number ?

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HarleyQ
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Hi Maps_sam07. That is the tracking no. that was provided to me by your system and again by the live chat person when i provided my IMEI no. and that is the tracking no. i used in my email to yout verify email address and if i give you my IMEI no. now you wil probably give me a new tracking no. and i will have to resend my documents using the new tracking no. i think this is a tacktick samsung is using to get out of giving its client what they've promised.
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Estelleeras
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@Samsung SA can you please respond!
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Pieter77
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I'm struggling to get a E-Store voucher... I've try to call and I've sent emails to all the email addresses that I could find of them but stil no reply from 🤬🤬