I have been trying to redeem my e-store voucher for a week now. And Samsung just keeps telling me they have problems. Worst service i ever received from Samsung SA!
The first tracking number (24HD843R0) is for the E-voucher, which was rejected due to mismatch of IMEI number and Proof of purchase nor showing the purchase date.
The second tracking number ( 29ZVA9MVP) is for the UV sterilzer, also rejected for mismatch of IMEI number and Proof of purchase not showing date of purchase.
Hi Maps_sam07. That is the tracking no. that was provided to me by your system and again by the live chat person when i provided my IMEI no. and that is the tracking no. i used in my email to yout verify email address and if i give you my IMEI no. now you wil probably give me a new tracking no. and i will have to resend my documents using the new tracking no. i think this is a tacktick samsung is using to get out of giving its client what they've promised.
I'm struggling to get a E-Store voucher... I've try to call and I've sent emails to all the email addresses that I could find of them but stil no reply from 🤬🤬
