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10-18-2020 05:29 PM in
OthersSolved! Go to Solution.
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10-19-2020 02:57 PM in
OthersHi, Gee1024 please uninstall the SmartThings App and reinstall it again.
Kindly clear your cache.
Follow the steps below to do this:
- From the home screen, swipe either up or down to access apps.
- Select Settings.
- Select Apps.
- Tap on the 3 dots on the upper right.
- Select Show system Apps.
- Select Smart Things App.
- Select Storage.
- Select Clear Cache.
If the issue persists, please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

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10-19-2020 02:57 PM in
OthersHi, Gee1024 please uninstall the SmartThings App and reinstall it again.
Kindly clear your cache.
Follow the steps below to do this:
- From the home screen, swipe either up or down to access apps.
- Select Settings.
- Select Apps.
- Tap on the 3 dots on the upper right.
- Select Show system Apps.
- Select Smart Things App.
- Select Storage.
- Select Clear Cache.
If the issue persists, please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds.
