Expert Level 5
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Active Level 4

Dear Samsung Member,


Greetings from Samsung Customer Support!


Kindly follow the below mentioned step to improve the performance of the device:

Check device in safe mode: Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon. Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.


Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.


If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (Attach when the issue occurs within first 15 minutes of the occurrence of the issue):-
Samsung Members App > Feedback >Error report > Attach log file for any issue


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support