Original topic:

review

(Topic created on: 01-02-2020 11:29 PM)
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HasanGH
Active Level 1
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I Bought a new Samsung TV 55inch UHD series 7 from carrefour on 28th of Dec 2019 after 3 days the screen shows kines and black areas,

The support want me to pay for fixing this they will not cover, I surprised from their response they do the troubleshooting on whats app, I expected different reaction specially I am Samsung User all my devices is Samsung mobile TV kitchen appliances, 

The expect me to keep thier brand in my home after this I am still waiting someone to give me decision,

Is there any one can help me with this?

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8 Comments
sowri
Active Level 4
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please take it back and ask them to repace
HasanGH
Active Level 1
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they dont want to replace they want me to pay, where I can take this complain?
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mung224
Active Level 3
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sowri
Active Level 4
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consumer court?
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WPGoriginal
Active Level 4
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just take it to a official samsung store they can fix it
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HasanGH
Active Level 1
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the want more than the TV price
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Samsung_specialist
Community Manager
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Hey, we are really sorry for what is happening.

can you please contact our customer services on 800 7267864 and provide them with your contact number that we can call.

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sowri
Active Level 4
Others
consumer court
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