Original topic:

my A505f fingerprinter not workiing

(Topic created on: 07-09-2020 11:37 PM)
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Samsung_d5ZYyE1
Beginner Level 2
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I am trying  to register my finger print but got this massage 

image


7 Comments
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Expert Level 5
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Have you replaced display?
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Samsung_d5ZYyE1
Beginner Level 2
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no
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Expert Level 5
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It usually happens after screen replacement.
Try factory reset(I'm not sure if it works).
Or goto service center. Fingerprint calibration can only be done in service center.
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you need to go authorized service center
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same mobile same issue I found 2month ago
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cs-member13
Expert Level 4
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link : https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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