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11-17-2019 06:52 PM in
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11-17-2019 07:02 PM in
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11-17-2019 07:55 PM in
Othersnow its work
𝚃𝚑𝚊𝚗𝚔 𝚢𝚘𝚞
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11-17-2019 07:26 PM in
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12-04-2019 12:53 PM in
OthersHi there,
Please perform the following steps:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on “+“icon > send feedback >> error report / ask question).
Regards,
Team Samsung Members