chintu4
Active Level 1
After November patch update in my note 9 my fingerprint doesn't work 
4 Comments
yoy need to delete current fingerprints and register again.
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chintu4
Active Level 1
got it
now its work
๐šƒ๐š‘๐šŠ๐š—๐š” ๐šข๐š˜๐šž
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SibendraSubedi
Active Level 3
my note 9 is running in october patch. u r lucky guy.
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Hi there,


Please perform the following steps:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

4- Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).

For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on โ€œ+โ€œicon > send feedback >> error report / ask question).

 

Regards,
Team Samsung Members

 

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