complaint

[AadistaR]

Dear sir, I've purchased a s9 plus on 14 juld from flipkart but the phone's iris scanner and proximity sensor is not working. I think this is a defected piece. So please kindly help me . Please replace my phone. I've never expected this type of cheating from Samsung . Very bad service and not happy with the product. Kindly request you to please do something. Thank you.

[Ishan05]

what is happenning When you try to use iris scanner?

[Ishan05]

reply as soon as possible

[AadistaR]

ye aata h sir

[AadistaR]

iris scanner set nahi hota h aue your iris scanner isn't working ka message aata h sir.

[Ishan05]

ye bohot log ke saath problem hua hai, bohot saare forum mein iska solution hai

[Anonymous]

return it

[AadistaR]

but how .
flipkart return policy is over

[Anonymous]

then once check ✔ your device in Samsung service center....it's because according to Samsung policy also they will not accept replacement if the period extended 15 days from purchase....so better once flash software by them and see what is happening

[Ishan05]

Perform a soft reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

Press and hold the Power and Volume down key for up to 45 seconds.

Wait as the device restarts.

Check if the issue still occur.

[Ishan05]

Check if the issue occurs in Safe Mode

One factor that can cause this problem is an app you downloaded and installed in your device. To check if this is the case you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

Turn the phone off.

Press and hold the Power key past the model name screen appearing on the screen.

When SAMSUNG appears on the screen, release the Power key.

Immediately after releasing the Power key, press and hold the Volume down key.

Continue to hold the Volume down key until the device finishes restarting.

When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If the problem does not occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.