call hold while answering

[deena2020]

This is one of the major problems  in m30s the call holds when the screen touches the ear due to the option  button on the screen..

[Senthill]

Make sure the sensor working or not, if you get close screen will dim automatically

[Samsung_Support4]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-

>Perform the reset settings of the device (setting>>general management>>reset>>reset setting).

>Run the device in safe mode and check the issue.

> Check the availability of software update.

> If still issue not resolved, please register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members

[deena2020]

still the same problem..