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04-13-2021 03:27 PM (Last edited 04-13-2021 03:30 PM ) in
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04-21-2021 02:36 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge and understand your concern and apologies for the same. We would like to request you to kindly share the below mentioned details along with the error log file. So that we can share with the technical team and after the analysis, the team will get back to you with the relevant answers.
1. Please share the exact scenario where you feel the camera performance has degraded.
2. Also attach the Supporting images/videos.
Note: The path to share the error log file is (Open Samsung Members Application > Get help > Send Feedback > Error report). Also please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support