Original topic:

Trade-in top-up is not available for few samsung devices

(Topic created on: 02-04-2023 01:20 AM)
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Aquarian7
Beginner Level 3
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I am willing to preorder S23 series and would like to trade in my A52 and S6. On the day one of pre order, i was getting top up benefit, however since last night the trade in top up is available for very few devices. Can someone help me with this?

2 Comments
Samsung_specialist
Community Manager
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Hello. Kindly check the trade-In Steps for Samsung Galaxy S23 in the UAE Online website:

1. Go to​ Samsung.com/ae and purchase Samsung Galaxy S23 , you will receive the order number through your email.

2. Visit our Trade-in page, select your old device(s) and complete the evaluation - up to 3 devices can be traded in even if its broken (Smartphones, Tablets or Smartwatches).

3. Keep your old device(s) ready, our trade in partner will contact you for pickup in 14 days of receiving the product.

4. Upon successful evaluation, the evaluated amount of your device(s) will be transferred to your bank account.

5. You can get up to AED 3,300 cashback! (For Samsung Galaxy S23 trade-in only).

And because you are one of our valuable customers, we are excited to provide you with a special voucher for your S23 preorder through the UAE website, the offer advantages are AED 500 voucher | Free 2-year Samsung Care+ | 5X Rewards on Samsung Account | Trade In | 24 Month EIP (Easy Installment Plan).

And we can provide you with a Special Promo code to get more gifts! Kindly try to contact us through our support channels for further information, please visit the website via the below link, go to Support, then Contact, and we will assist you further with your inquiry.

​https://www.samsung.com/ae/

https://www.samsung.com/ae/smartphones/galaxy-s23-ultra/buy/

Aquarian7
Beginner Level 3
Others
Thank you for detailed response.
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