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Active Level 4

Hello friends, my Topraks9plus account has been banned for 3 months and this is because of a misunderstanding of a word, and I talked about this misunderstanding with live support, and I explained this misunderstanding with feedback, and they did not correct this misunderstanding and did not remove the ban for 3 months and my ban hurts on September 29 but I samsung members in spite of me best to be a user in the form of 3 month ban turkey samsung members threw moderator fix it and I can not prove how correct this misunderstanding samsung members can remove only the strength 3 months b?