I'm Samsung royal customer since almost 9 years using Samsung smartphones and home appliance. Through out this period, I used to get outstanding support form Samsung team.
In June 2022, I have purchased new Samsung washing machine from approved Samsung retail shop. The machine was supposed to have 3-years warranty bundle as a complementary packaged. To activate the warranty, owner should register through Samsung website which I did on 18th June 2022.
Samsung support team promised that within 14 days I will get the response from the concerned department. Since that time and upon SEVERAL reminders and follow-ups, I did not get any response not even an update.
Every follow-up, agent will promise things which nothing happened.
I'm really sad for experience such BAD service from my favorite brand.
I hope if management team can take corrective actions.
We apologize deeply for the experience you had to deal, with and for the unbearable delay, we would be more than delighted to assist, therefore, we recommend you reach us through the following channels to provide the relevant team with further information and get the proper assist:
