Screenshot issue on M12

[A1213]

Why I can't take screenshot with Volume down + Power ?

 Both button work fine. But not able to take screenshot when pressed both at the same time.

[Š]

You have just pressed or pressed and hold?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[UNDS]

Use the Edge panel for screenshots, it's easier than pressing two buttons