Original topic:

Screen cutout issue for the prime video

(Topic created on: 05-20-2024 09:17 PM)
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Sam2find
Beginner Level 2
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Has anyone found a solution for the screen cutout issue with prime video ?
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Zammi
Active Level 9
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Settings/display/camera cutout
Search for Prime video
Select: Show camera cutout


1716269524895.jpg
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Sam2find
Beginner Level 2
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I did that but it was still showing. So I uninstalled and reinstalled and did the same before opening the app. Now it is working. Thanks for the assist.
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Samsung_specialist
Community Manager
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If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

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