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Original topic:

Samsung wallet

(Topic created on: 03-04-2023 07:22 AM)
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Thandeka40
Beginner Level 4
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My samsung wallet doesn't work 
The app allowed me to load cards but when I got to samsung pass It won't work

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Nicky_sam03
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Hi Thandeka40

Thank you for reaching out to us and apologies for the inconvenience.

Please ensure your app is updated.

Clear the cache of the app.To clear an app's cache:1. From the home screen, swipe either up or down to access apps.2. Select Settings.3. Select Apps.4. Select the sort by icon next to 'Your apps'.5. Select the switch next to 'Show system apps' and select OK.6. Select the app you'd like.7. Select Storage.8. Select Clear cache.Please note: this should not remove an

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GrumpyOldMan
Active Level 5
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I am having the same problem. My cards decline. (Yes I do have funds in the accounts)
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Solution
Nicky_sam03
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Moderator
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Hi Thandeka40

Thank you for reaching out to us and apologies for the inconvenience.

Please ensure your app is updated.

Clear the cache of the app.To clear an app's cache:1. From the home screen, swipe either up or down to access apps.2. Select Settings.3. Select Apps.4. Select the sort by icon next to 'Your apps'.5. Select the switch next to 'Show system apps' and select OK.6. Select the app you'd like.7. Select Storage.8. Select Clear cache.Please note: this should not remove an

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Novasupreme
Active Level 1
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Agreed
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