When I got the first green line on my Samsung M52, I didn't know much about this issue, as already many Samsung users were also facing it. Without knowing that, I expressed my issue on the Samsung Members app and got a reply from Samsung customer support faculty. I blindly followed the steps provided by a Samsung customer support faculty member on December 8, 2023, and at that time, I factory reset my phone without taking a screenshot of the software update timing. After that, I went to a Samsung customer service center, and they told me I needed to pay for a Samsung M52 model for this green line issue. And again, I expressed my experience about the green line issue on the Samsung Members app when another Samsung customer support member on December 12 gave a reply that I should give them a service request number so that they can find the issue. Again, I went to the service center, and they again told me that as you already did a factory reset on your mobile, we couldn't confirm that the green line appeared because of the update. You should've taken a screenshot of it. How fooled I was! I wondered how many times one should go to a service center to hear the same answer again and again. Now I am like, just keep this phone until the full screen turns to green lines, and I am scared to update my phone after that. After all these days, I am again writing about my experience on the Samsung Members App because today I got a new green line. 🫥🫥
New green line
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