Original topic:

Samsung galaxy A50s camera issue

(Topic created on: 05-01-2020 01:56 PM)
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Nandu1712
Beginner Level 2
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Camera issue in A50s. Sometimes it focus subject even at 8-10cm distance and sometimes didn't focus at 1 feet distance even if tap for focus. And camera is lagging
3 Comments
Nitish0066
Active Level 1
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For this you need a phone with quad camera which has macro photography. A50s can take ultra wide shots, but it cannot take macro photos

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Nandu1712
Beginner Level 2
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bro my issue is not about macro shots it's about focusing... sometimes it can't focused on subject even at proper distance
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cs_member9
Active Level 7
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

To enhance the device performance kindly follow the below mentioned steps:

 

  1. Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
  2. Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 

We would request you to kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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