Samsung customer service, automated resposnes sent at different times under different names. You ask me why? Simple. No matter what you type, the responses will be same, and in no way connected to the reply we have sent. Samsung has found a convenient way to fool its customers. Since 2018 they have been asking S9 users who had tint display issues with their device to reset, start in safe mode, send logs. 2021, and Samsung still is studying the problem. If obtaining logs was that important, why didnt Samsung service centre run these tests, when I took my device to the Service centre for assessment? Can Samsung customer(real person) answer this post?
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
