Original topic:

Samsung account

(Topic created on: 06-10-2022 03:23 PM)
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BrahMax3
Beginner Level 4
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My mobile number that I used to create my Samsung account is inactive, so I can't get the verification code on the number again to access my account back.
Moreover I have tried using other alternative like OTP APP to get receive the code but yet i can't get the code .
I need help now
3 Comments
bb91_SA71
Active Level 10
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Hi,
Can you please check any otp received on your registered email?
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BrahMax3
Beginner Level 4
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There's no message or email sent to me with code
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Samsung_specialist
Community Manager
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Hi, 

For your query, please be informed that it would be best to please submit us this issue directly to our concerned team from the link below:

 

https://help.content.samsung.com/csweb/main/main.do

Then under HOME, select "Samsung account", then click 1:1 ENQUIRY and fill out the form (use the GENERAL on the options to avoid log in requirement). The case will be escalated directly to our concerned team for further assistance. And we'll get back to you as soon as possible with the best solution. After that, click on Contact us.

 

You can be asked to log in with Samsung account.

When being asked to authenticate there are many options and not limited to mobile number only.

 

Refer here also: https://www.samsung.com/ae/support/mobile-devices/how-to-set-up-the-double-verification-on-my-samsu...

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