Beginner Level 2

After the latest tv software update (version 1310), 4k video playback on the YouTube app is not working properly. Previously it was having no issues to play 4k videos.

Issue observed at a decent connection speed of 200 Mbps.

IMG_20201122_202313.jpg

Please find the screenshot taken at the time it stops playing the 4k video.

2 Comments

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

Reply
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