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11-22-2020 08:45 PM in
OthersAfter the latest tv software update (version 1310), 4k video playback on the YouTube app is not working properly. Previously it was having no issues to play 4k videos.
Issue observed at a decent connection speed of 200 Mbps.
Please find the screenshot taken at the time it stops playing the 4k video.
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11-25-2020 01:32 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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12-08-2020 09:42 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support