My Samsung S8 signal is showing zero signal within a minute of switching on. I tried all options of reseating the SIM card, resetting network settings, factory reset, even reloading the software. After software reload, it worked for 3 weeks and then again the old problem of zero signal restarted.
The problem first started after the April 2020 software update. I therefore thought that it was a software issue and tried factory reset and reloading the software. But neither helps.
I tried my SIM card in other phones. It's working fine there. If I put another SIM card (which is working in other phones) in my phone, the same zero signal problem still occurs.
I even replaced my SIM card with a new one. It worked fine for 2-3 hours & again the signal loss problem reoccured. This is happening at all locations where I go.
As regards the Samsung Service Centre, due to lockdown in Mumbai, all are closed at the moment. So I'm terribly stuck with the problem.
Someone please provide a solution to my problem as it is very frustrating.
Please be assured and to resolve "network problem" issue please follow below given steps:-
1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).
2. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon. Exit safe mode: Hold the power button and select restart on the device.
3. Reset the device: settings >General Management > Tap on Reset. Note: Before reset make sure to have back up of the data via Smart Switch Mobile App (Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
