Samsung 7 Series 55inch Crystal UHD

[YvW]

I need some help. I connected my JVC soundbar to my TV using an optical cable. When I do the sound test it works 100%. The sound on my Netflix and DStvNow is very soft. Am I doing something wrong?

[Maps_sam07]

Hi  YvW

Please provide the model number of your TV so we can assist you accordingly?

[YvW]

UA55TU7000K

[YvW]

this model

[Maps_sam07 · Accepted solution]

If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.

To manually change the Sound Output setting, do one of the following:

– Use the Quick Settings screen to change to the connected device:
Use the Select button to select Optical on the Sound Output menu. 

Please press menu/home button>> settings>>Sound>> Sound Output

[YvW]

Thank you for your reply.
We did follow your instructions and still the same problem

[Maps_sam07]

Please try resetting the TV : Press Home Button>>Settings>>General>> Reset>> the pin will be 0000