Kindly try to reset the network settings, by following these steps, It will erase saved Wi-Fi passwords and Bluetooth connections.
Step 1 Swipe up or down to view the apps.
Step 2 Press Settings.
Step 3 Scroll to and touch General management.
Step 4 Press Reset.
Step 5 Press Reset network settings.
Step 6 Press Reset settings.
Then try to do a soft reset for the device by press and hold the Power button and the Volume down button simultaneously for more than 7 seconds to restart it. This will Not delete any data from the device.
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.