anshulmittal232
Active Level 2
I received an email stating that I am the winner of the Samsung Review and Rating contest. The email is sent by aseriescontest@samsung.com and signed by Samsung.

Will this be a genuine email? All of my personal details are already there with Samsung but the number of details asked in the email arouse suspicion. Moreover, Samsung never asks for photo ID proof as what customer care told me and given on Samsung website. 

Can someone guide here please? 

Update (9th Jan, 2021): the mail seems to be genuine. After repeated reminders to them, I received a reply, that all my documents (which I mailed them) are verified and soon they will mail me the details of the courier through which they will be shipping the prize. 

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15 Comments
Ehsank
contact them on WhatsApp and by using get help section and try to get confirmation

Screenshot_20201110-145908_Samsung Members_63169.jpg

Screenshot_20201022-123833_Samsung Members_62566.jpg

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WhatsApp is only for technical support with your device. They don't explain these details
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then contact on get help section
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I contacted customer care through mail and they told me that this is a genuine email. I want to confirm if the winners have to bear the GST as mentioned in T&C.
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a50suser
Expert Level 1
sir please check below notice in notice section of members app

Screenshot_20201128-162329_Samsung Members.jpg

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Yes you can contact on that email membersindia@samsung.com
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Looks like real but still may be its a scam, have you participated in such type of contest. Because I don't think as winner Samsung ever ask for Pan or Dl such type of things, because only aadhar is enough. Also samsung has private Email ID so it will only ask address only. Its scam
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Samsung does ask for these proofs from winners, but the mail should be from membersindia@samsung.com
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anshulmittal232
Active Level 2
When I called customer care, they said, it is not genuine and I should ignore it. When I contacted them on WhatsApp and gave the screenshot, they said, it is genuine. 🤷
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