We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1. Proximity sensor: It is placed near the earpiece of a phone. During a call, this sensor lets the system know that you're most probably in a call and that the screen has to be turned off.
1. From a Home screen, tap Phone (lower-left). 2. Tap Menu. 3. Tap Call settings or Settings. If needed, tap Call on the settings page. 4. Tap Turn off screen during calls to enable or disable. Enabled when a checkmark is present. 2. If the still issue persists, kindly remove accessories.
Protective films, cases, stickers, or glass screen protectors can block the sensor. Only use Samsung-approved accessories. Clean the sensor with a soft cloth. The proximity sensor is located at the top of the phone, its exact position will vary by model. Clean the front of the device with a clean, soft cloth.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
My Samsung Galaxy S22 Plus does not turn off the screen while Calls are being made through Bluetooth Audio or Loudspeaker, even when the phone is kept upside down or inside pocket or anyplace where the proximity sensor is covered. Please let me know if this is normal or not. However, whenever Im placing a call normally through earpiece, then the sensor turns the screen off when placed near my ear. Please let me know how to activate this feature when the call is made through Bluetooth or Loudspeaker.
